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‎06-24-2020 05:54 PM

HP Recommended
Product: HP Spectre x360 - 13-aw0023dx
Operating System: Microsoft Windows 10 (64-bit)

Found it very disappointing to not be able to download drivers from HP's website anymore. When I go to Support > Software and Drivers > Laptop > Let HP Detect Product it is able to find and identify my laptop, however, I get an error message stating "We were unable to retrieve the list of drivers for your product.  Please select the desired operating system and select “Update” to try again". (something else to note is that I receive this error message  even when I bypass the automatic detection service and just enter in my product number in the manual search field)

 

hp support 1.png

I have also tried toggling through the choose other os option at the top,  going through the three options which are Windows 10 64 bit, Windows 10 version 1903 64 bit and Windows 10 version 1909 64 bit, all leading to the exact same message.
 
I know I have downloaded drivers here in the past, so something must be broken on HP's end (....yet again..). 
 
Let me know if I am missing something!
Thanks!
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.