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‎06-25-2020 04:03 AM

HP Recommended
Product: HP Pavillion Laptop
Operating System: Microsoft Windows 10 (64-bit)

Recently, I've reset my HP Pavillion laptop to factory settings. When reinstalling windows, the laptop has stopped at 64% and just kept restarting continously (and still is..). When booting up, the laptop shows me the HP logo with the loading icon beneath it. Then a black screen appears. Then, the HP logo with the loading icon appears again, but it says 'Introduction' beneath it. Then for a fraction of a second, a blue screen appears telling me it's still installing windows. Then it restarts again and does the exact same thing all over again. It's stuck at 64%, and it has been for many hours (well over 24 hours). I'm not sure what to do now, since my laptop is completely inaccessible.

 

Any suggestions or help would be much appreciated.

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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