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‎06-25-2020 02:32 PM

HP Recommended
Product: Envy x360 15m-ee0013dx
Operating System: Microsoft Windows 10 (64-bit)

Hi,

In every circumstance, my laptop will not wake up from sleep. The keyboard lights will come on, but the screen will remain black. I've noticed this occurring after updating to the latest AMD 4500U drivers from their website. I tried to revert back to the HP drivers provided on the support website, but I receive an error when installing: "The driver is not supported on this OS version (10.0.1.19041." 

 

It seems like this is a graphics driver issue that is not compatible with the latest windows 10 update that was pushed. Can someone from HP look into this?

 

Thanks!

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