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‎06-26-2020 02:49 PM

HP Recommended
Product: HP ENVY Laptop 13-aq0xxx
Operating System: Microsoft Windows 10 (64-bit)

Hi, I have an issue with my new laptop. When making a recording using the internal microphone and Voice Recorder I get bad background crackling and noise and distorted recorded sound. This also happens when I use other recording software like Audacity. I have carried out all of the diagnostics available, tried different settings, updated the audio drivers and Bios. Also carried out a Windows reset and re-install. Interestingly when using the Zoom microphone set-up test I get the same problem. However when I'm on a Zoom call I sound fine to other participants. So maybe it is some sort of sound file creation / playing issue rather than a problem with the microphone. Ordinarily I would take the laptop back to the supplier (Currys), but due to CV-19 their techs. are not working. Any suggestions what to try next?

Tim

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