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‎07-06-2020 05:21 PM

HP Recommended
Product: HP Spectre x360 13-aw0054na 4K AMOLED Convertible Laptop 2020 Edition
Operating System: Microsoft Windows 10 (64-bit)

Ordered laptop June 17th with an estimated delivery date of July 3rd.

 

On June 29th, online account changed delivery date to June 30th. Didn’t receive the laptop so I waited as both the initial and updated delivery dates passed by.

 

After three order queries sent to HP, the date was updated today (July 6th) to an estimated delivery date of July 28th. I haven’t had any direct correspondence and my queries were not responded to.

 

The updated delivery date is 6 weeks after my initial order (and more than 3 weeks after the original delivery date). I need a functioning laptop ASAP and HP customer service has been terrible. A laptop delivery shouldn’t take so long- especially since the website says deliveries should take 48hrs with a possibility of up to 72hrs. 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.