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‎07-11-2020 04:27 AM

HP Recommended
Product: Sprocket 200

Hi,

my Sprocket 200 is not holding a charge. I have tried restoring factory settings, turning on and off, uninstalling the app and using a different charging cable. In the app it says the power is 0% battery. There is a solid ref light at the charging point. The indicator light at the front was solid red but is now blank, which seems to indicate critical power level? There is an update on the app but I can't get the update as the power is less than 25%. Anyone know of anything else I could try?

Thank you so much

Noleen

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