• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended

I got this laptop secondweek in November 2018, and I haven't been able to use my Microsoft office since then because I couldnt find the product key. Fast forward to today, i try using my microsoft account to activate office, but I'm being told, 'we couldn't find office licenses associated with _my email_'.

what do I do?

I have searched every possible place for  25 digit numbers (product key) like the back of laptop, set up instructions, and even an online guide I downloaded specifically for my product.

The last person I met concerning this (a Computer technologist in school) told me that there's money involved to get it done . That is, I have to buy a product key. I also see that optio when I open my Microsoft office. 

 

Please I would really like another option asides the one above. Thank you

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.