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‎07-16-2020 07:14 AM

HP Recommended
Product: Gaming Pavilion Laptop 15
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

I completed a Bios update in June 2020. Since then I've been having issues with Outlook recognising my password. It tells me that I need to input a new password. I try to but the Windows Security Screen doesn't accept my password which I know is correct.

 

I called HP Support who advised me that I need to contact Microsoft Support to reset a password so the Trusted Platform Module can be updated with my password . After several hours on the phone to MS Support the issue is unresolved as they have me going around in circles. 

 

Has anyone experienced this issue and what did you do to resolve it. So far I've not had any success on my HP laptop. My work Lenovo I can access the Outlook account perfectly and updates the server.

 

Please help! Very sorry I completed the Bios update now.

 

Regards,

Melissa

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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