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‎07-24-2020 04:22 PM

HP Recommended
Product: HP ENVY x360 Laptop -15t-ed000 touch
Operating System: Microsoft Windows 10 (64-bit)

Just unboxed four of these  HP ENVY x360 Laptop -15t-ed000 touch SKU:8LZ71AV_1 and none of them show a built-in microphone according to windows 10.  If I plug in an external mic to the headphone jack (phone earbuds) it sees it and works fine.

 

I updated drivers, even the BIOS, but nothing makes the mic show up.  This model has the "Bang & Olufsen" speakers, and that "Audio Control" tool doesn't run either.

 

Also, there is an error in the list of devices in the Device Manager - [Intel(R) Smart Sound Technology (Intel(R) SST) OED] is listed with the exclamation mark saying that "This device cannot start (Error 10). Failed to load external libraries."

 

This is after unboxing and doing (multiple) full windows updates.

 

These laptops are for work, and we need the mic for teleconferencing while we are all stuck at home. please help! thanks!

 

Bert

 

 

 

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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