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‎07-27-2020 09:31 AM

HP Recommended
Product: HP EnvyLaptop 13 -AH1XXX
Operating System: Microsoft Windows 10 (64-bit)

I purchased a new laptop for my son in July, but when it arrived, and he booted it up, we got a popup that the warranty had expired in 2019.  I have submitted 2 dispute requests, submitting a copy of the receipt each time. I received an email with a case number, but have received no other information for a over a week. I would like to purchase the HP Care package for him, but I don't want to do so until the original warranty is in place.  I cannot locate any real support on the website that allows me to contact someone by phone to promptly address the issue, and when I search for locations near me, the website freezes.  Plesae please help.

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