-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Notebooks
- Notebook Software and How To Questions
- Who Me Too'd this topic

Create an account on the HP Community to personalize your profile and ask a question
08-01-2020 05:44 AM
So for a while now I have issues with the HP Support Assistant.
If I remember right there was some mess going up with the Assistant Update because the HP Omen Command Center required a newer version that was just available on the Windows App Store somehow. So I had somehow ended up with two assistants installed on my system, but none of them started.
I tried everything I know to try to get it fixed, but no success. Even was in a state where I couldn't even install any HP Support Assistant version. It always told me that a newer version was already installed, altough it wasn't.
There was no entry in CLASSES_ROOT/Installer/Products nor in LM\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall.
Somehow got around it my editing the version in the nstallHPSA.exe.config to a higher version. It then uninstalled whatever leftovers. Was then able to install a 8.x version which seems deprecated though, does not show any software updates.
When I try to install a 9.4 .xversion it still complains that a newer version is installed. That one I can download from the software and drivers section from the hp homepage under my product.
Installing the 9.6.x version works though....but there jus the splash screen pops up for 3 seconds then it closes.
Checked the EventViewer for a log message, but nothing.
Where is HSA checking for installed versions? Searched through the registry and couldn't find any traces related to HSA.
Must be some file in the system?
Solved! Go to Solution.