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‎08-05-2020 07:39 PM

HP Recommended
Product: HP ENVY x360 Convertible 15m-ee0xxx
Operating System: Microsoft Windows 10 (64-bit)

I was checking my new computer's features and found a problem with the built-in microphone; it doesn't work.

 

I've had this computer for less than a day, installed all the updates, updated, deleted, and reinstalled all the drivers, but the built-in mic still does not work. 

 

I've checked privacy settings for the apps, and I've tried with external microphones that have worked, but the one built-in does not. 

 

Running the HP Audio Check, it finds only 1 issue:  "The microphone or headset is unplugged." 

When I go to Sound>Recording, the "headset microphone" appears greyed out with a white circle and a red arrow pointing down. The Configure and Set Default options are also greyed out. 

 

How do I get my mic to work!? 

 

PS: my speakers work perfectly. 

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