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‎08-06-2020 04:09 PM

HP Recommended
Product: Spectre X360 15
Operating System: Microsoft Windows 10 (64-bit)

Hello, I have a bulging battery that has caused the touchpad to be useless on the verge of popping out.  Out of warranty. I am concerned about further damage/issues).  Is HP still helping with this? 

 

Note: On a separate note, I am getting the blue-screen of death regularly. So I backup my data constantly. I was on the verge of buying new RAM, as I had heard that RAM may be the cause. But before i potentially spend tons of money on RAM, I want to first see if you can fix my bulging battery. 

 

I assume that you will fix this at no charge since (a) HP had a huge and well known issue with bulging batteries (which I only became aware of recently) and (c) other threads showing out of warranty Spectres were fixed for free.

 

Final request: I would much prefer to replace the battery myself. I am CEO of a software company and cannot really send my laptop away for any period of time. I have built dozens of PCs, so I feel comfortable making the switch myself.

 

thanks,

Mark Shaw

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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