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‎08-09-2020 09:07 PM - edited ‎08-09-2020 09:09 PM

HP Recommended
Product: HP Pavilion Desktop - 500-437c (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

Product #: J4W37AA#ABA

 

The internet on my computer was working completely fine until we got a new modem. The internet on my phone and other computers in the house works fine, but my desktop does not. It will connect to the internet for a few minutes then disconnect and say there's no connection. Sometimes it refuses to connect at all. We tried contacting the internet company (spectrum) several times about it and even got another modem and it still doesn't work. Spectrum said they couldn't have anyone look at the computer directly which I understand, I'm guessing it's for liability reasons but they really weren't able to tell my what might be wrong. I tried restarting the computer, turning off the firewall, updating the wifi driver, doing a "network reset". 

 

I knew the computer was kind of old when I bought it, but until this I haven't had any problems with it at all. I'm not sure what additional information about the computer is important to know what could be going wrong, but if there's something else that I'm missing let me know. 

 

Thanks

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