• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP ENVY x360 Laptop - 13-ay0008nl
Microsoft Windows 10 (64-bit)

I bought this laptop 6 days ago. since yesterday, the computer behaves as if the internal microphone does not exist. It does not appear in "Device manager".

Knomes_1-1597251319067.png

 

Even in the HP automatic support, it says that there is no microphone.

 

Knomes_0-1597251291230.png

Finally, as a side note, I noticed that it signal something on "device manager"

Knomes_2-1597251394619.png

I tried to update the driver but it says that it already the last version. However, I do not know if this is connected with the microphone problem.

Since when I bought the computer I have installed some music applications such as Dorico (with NotePerformer) and Kontakt. To make them work properly I have also downloaded the ASIO4ALL drivers. I tried to disinstall them but nothing changed on the microphone side.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.