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‎08-12-2020 10:58 AM

HP Recommended
Product: HP ENVY x360 Laptop - 13-ay0008nl
Operating System: Microsoft Windows 10 (64-bit)

I bought this laptop 6 days ago. since yesterday, the computer behaves as if the internal microphone does not exist. It does not appear in "Device manager".

Knomes_1-1597251319067.png

 

Even in the HP automatic support, it says that there is no microphone.

 

Knomes_0-1597251291230.png

Finally, as a side note, I noticed that it signal something on "device manager"

Knomes_2-1597251394619.png

I tried to update the driver but it says that it already the last version. However, I do not know if this is connected with the microphone problem.

Since when I bought the computer I have installed some music applications such as Dorico (with NotePerformer) and Kontakt. To make them work properly I have also downloaded the ASIO4ALL drivers. I tried to disinstall them but nothing changed on the microphone side.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.