• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎08-13-2020 05:18 PM

HP Recommended
Product: Envy 700-230qe
Operating System: Microsoft Windows 10 (64-bit)

My Envy 700-230qe Desktop has 64-bit Windows 10 Home installed (version 2004, the latest) with all drivers current. I recently logged into HP Support Assistant, version 8.8.28.13, and checked for possible update(s) to this software. The response received advised, "Your HP Support Assistant is up to date." However, when I went to the HPSA website  to verify this information, I learned that the latest HPSA version is 9.6.605.0 (sp105523). So I'm a bit confused. Does my PC have the latest version or not? If the answer is that I can indeed (and should) update to version 9.6.605.0, how should I accomplish? Should I first uninstall the current HPSA version loaded on my PC before installing the newer version--or can I just install over the existing version?
 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.