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‎08-17-2020 09:04 AM

HP Recommended
Product: HP ENVY Laptop 13-ah1xxx
Operating System: Microsoft Windows 10 (64-bit)

I am using an external monitor together with a laptop monitor. My laptop will blackout and will not respond to any clicks while the external monitor still on and youtube running but uncontrollable. I tried everything but only force restart by holding power button works. Noting that I have the latest update and Bios on my laptop.

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