Notebook Video, Display and Touch

I bought HP ENVY x360 convertible in November 2017. I didn’t use the laptop much then. My usage increased nowadays because of online classes. Just a week ago, I noticed something was wrong with the screen or the display (externally). I think the screen is coming off from the bottom left corner. My laptop is out of warranty. I contacted HP (through phone) and they said the cost would be $600 without even physically checking the laptop. Are you kidding me? It’s your fault, it’s because of your poor and weak design. I paid $1100 and you’re asking for $600 as a repair charge? I have always taken care of this laptop and I have never dropped it or placed anything heavy on it. I never did anything that would result in the screen hinge or something to come out. I'm even scared to open the laptop because it makes sound like its screen is gonna come out. I saw comments online that it’s a common issue with this model.

You provide warranty for one year but what if it breaks after two years? You guys repair or replace laptops that are under warranty but then what about us who are out of warranty? This is really unfair. The exact same issue -if it happens in a year then you get a new one or a free repair, but if it’s just one year and a day then you have to pay $600. We pay $1100 and you guys provide just one year of warranty? This is not done. It is totally unfair. If I had read the reviews of this laptop before then I would have never bought it. HP should make a recall for envy laptops.

I bought this laptop because of its performance. Little did I know that it is prone to repairs (because of its poor design).