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HP Recommended
HP Pavilion Gaming Laptop 15-cx0xxx
Microsoft Windows 10 (64-bit)

Hi, I bought a laptop two weeks ago and I'm very disappointed with this unsolvable sound issue with earphones.

There is this crackling sound:

1) two pops during booting, HP logo and *crack* *crack* in earphones

2) horrible crackling (or static noise) after few minutes of absence or even normal usage; same issue immediately after waking up from sleep mode.

 

It's crackling during listening to anything, but also static noise, pops during silence. Watching the wallpaper doing nothing and *crack* *crack* *crack*

 

Restarting the laptop helps for a few minutes. After it its crackling again, restarting, few minutes, crackling again.

 

Nothing helped:

1) updating audio drivers, changing drivers, updating graphics drivers, updating all possible drivers, updating BIOS, nothing

2) trying another headphones - same issue

3) Regestry Editor tricks

4) audio checks, Windows trouble shooting, whatever

5) power setting tricks

6) turning off fast start-up or sleep mode (crackling comes back few minutes after restarting like earlier)

 

Nothing on hp.com, nothing on Reddit, nothing on random sites helped. Very annoying, bought a new laptop and can't enjoy watching youtube because music crackles, talking crackles. Silence also crackles.

 

Please help me, I've tried every trick there is on the Internet and it's still crackling...

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