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‎08-25-2020 04:06 PM

HP Recommended
Product: HP 110-243w

Friend of a friend asked me to review their computer. Turns out it's a failure on the Western-Digital hard drive that has failed on numerous other HP desktops I've worked on.

 

I need to figure out, because this model does not have a Windows sticker anywhere on it showing the OS product number (it simply has a Windows 8 sticker on the back), what OS was originally installed on this machine so I can properly insert another hard drive and get it up and running for this person.

 

I would like to physically talk to someone over the phone -- not a virtual agent.

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