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‎08-28-2020 08:52 AM

HP Recommended
Product: Example: PavilionHP Pavilion All-in-One - 27-a227c 6530
Operating System: Microsoft Windows 10 (64-bit)

I have a HP Pavilion All-in-One - 27-a227c.  The touchscreen and one of the USB ports stopped working.  I tried reinstalling drivers and the problem persists.  So, I decided to clone the hard drive and try a factory reset.

 

I created a HP USB recovery media from the cloned drive.  The restoration went smoothly until the "long" install process reached approximately 2/3 of the overall installation of software.  At this point I received a failure message.  The options were to "View Details" or "Retry".  If I select Retry, the process fails again.

 

I have tried the restoration process both from the hard drive and the USB drive.  Both fail.

 

What can I do?

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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