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‎09-05-2020 04:03 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I can't log into my HP account.  I'm trapped in this horrible deadly circle where my username is confirmed as legitimate but not the password.  I go through the steps to change the password:  HP sends me a code to the email, I copy the code into the box, I enter the new password in twice and move on, only to be told that the password doesn't match the username.  Over the last several months, I have gone through this process and looked in vain all over HP's web site for some support for this issue.
If I don't have a product number to enter, no one wants to help me.  If I enter a product number that I do have just to see if I can get further, I am stopped with technical questions which have nothing to do with my issue.  There are no boards that fit my category, so I just picked one, hoping that my problem will be passed on to the right person.

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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