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‎09-06-2020 09:51 AM

HP Recommended
Product: HP Chromebook 14-ca137nr
Operating System: Chrome OS

Our HP Chromebook 14-ca137nr kicks us out of Zoom calls after about 5 minutes. It completely drops WiFi and I have to turn the WiFi back on. Then it does it all over again. We have AT&T, and the Chromebook is only a few feet from the router. It only happens to this one specific device. AT&T sent us a new modem/router gateway and it didn’t help. We then upgraded to an Eero mesh WiFi network but it didn’t help. I’ve reset the Chromebook to factory settings, reinstalled profiles, turned off Bluetooth and selected our WiFi as the preferred network. Nothing helped. The Chromebook is only about 6 months old and we desperately need it working for virtual school. Thanks for any help/feedback. 

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.