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‎09-08-2020 09:32 AM

HP Recommended

Hi there,

 

Website issue (please move to appropriate forum if needed).

 

I am trying to log-in to my account but every time I get redirected to a "complete registration" page, where, I cannot proceed because when I signed up I only used my initials as my first & last name and this registers as an invalid field. The issue is that those boxes are greyed out so I can't change them, thus cannot proceed and check my orders etc.

 

I've tried phone (waited for an hour so far, not sure I'll actually get through) and live chat (spent a good hour trying to get through to someone, didn't work). I just want a human to help me here, please.

 

Thank you.

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