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HP Pavilion 17
Microsoft Windows 10 (64-bit)

My Flight Simulator 2020 is always crashing to desktop at the loading screen when I'm using my NVIDIA card.

 

I was able to pass the loading screen problem by disabling my dedicated NVIDIA card and running with the onboard Intel HD graphics card. However, the game is unplayable with the Intel card (~5 fps).

 

I was in touch with other users that are suffering from the same issue and, to my surprise, all of them had a HP notebook. In addition, one guy is having the same crash using an AMD dedicated card.

 

Those are the PC specs:

 

HP Pavilion 17
Intel i7-5500U
Intel HD Graphics 5500
NVIDIA GeForce 840M 4GB

 

HP Pavilion Gaming 15
Ryzen5. 3200
Nvidia gtx 1650 4gb
Integrated amd graphic 2gb

 

HP 250 G6
Intel i3-6006U
Intel HD Graphics 520
Amd Radeon R5 M330 2GB

 

HP Envy 15
Intel Core i7-7500U
Intel HD Graphics 620
NVIDIA GeForce 940MX 4GB

 

As one user highlighted, this issue might be related to using drivers that are not distributed by the manufacturer (eg. The HP website shows the NVIDIA 398.36 driver as the latest available, while I was using the 452.06 from the NVIDIA website).

 

Last night, I downloaded and installed all the drivers available on the HP website (BIOS, Chipset, Audio, Graphic Card, Wifi, etc), some were different and some were very outdated. For the GPU, I performed a clean install on the NVIDIA and Intel Graphic cards using DDU. I got the same error as before, crash on loading screen and the game runs with the Intel HD graphics.

 

Although, it is possible to observe that the problem is most likely related to the HP than to the NIVIDIA/AMD drivers.

 

I would really apreciate if someone could help with this issue.

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