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‎09-18-2020 05:12 AM

HP Recommended
Product: Pavilion g6-1392ea
Operating System: Microsoft Windows 7 (64-bit)

Hi team,

I have been having difficulty in using my headphones with my laptop. I checked the headphone with other devices - another laptop and smartphone - and the headphone seems to be working fine. But when I plugged in the headphone into the laptop ( I have got the digital audio jack port) - the laptop does not recognize the device at all and any sound keeps coming from the inbuilt laptop speaker and not via the headphone!?

 

I tried the detailed procedure listed here: https://support.hp.com/in-en/document/c04474731

But despite running troubleshoot and trying to update the driver, the problem remains.

 

Kindly suggest what could be the problem and how to fix it?

 

Thanks

Subhrajit

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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