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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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- Printer Wireless, Networking & Internet
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09-22-2020 08:41 PM
Hello, I've printed wirelessly several times today with no issues, but my computer suddenly couldn't locate the printer. I ran the Wireless Setup Wizard several times and kept getting a "Network Connection Failed" message.
The test report I printed shows "pass" for Wireless on/Wireless Working/Network Name (SSID) Found, but "fail" for Security. My password hasn't changed, it works on all of my other devices, but the printer is no longer recognizing it.
The troubleshooting tip on my report reads: "The WPA authentication method on your HP printer has been changed from the default setting. This may cause problems when connecting to your wireless network if your wireless router isn't using the same WPA authentication." The router is using the same WPA authentication as always, and I keep entering that same authentication on the printer. I turned it on and off, removed the power cord, restarted my computer, and tried it all over again several times with no luck.
Any suggestions? Thanks!