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HP Recommended
2560p
Microsoft Windows 10 (64-bit)

Hello Folks,

I wanted to upgrade my HP 2560p WIN 10 machine to a SSD. I bought a Samsung SSD (860 EVO) 1TB last week. When i tried to connect the SSD to my laptop via a USB3.0 SATA cable, i kept getting this error that the "USB device is not recognised". I searched a lot of forums but could not find a solution. I finally came across this HP support forum, so i thought i would post my issue here, in the hope that someone might be able to help out. Thank you in advance for looking into my request.

 

While I was digging through device manager, i also noticed a few more missing drivers which are visible in the screenshot. Any help with them is also appreciated.

 

Many Thanks,

Projit

 

 

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Error I receive when i connect the SSD into the eSATA port or any other USB port.

 

Unknown USB Device (Device Descriptor Request Failed)
Device USB\VID_0000&PID_0002\6&8d80eca&0&3 had a problem starting.

Driver Name: usb.inf
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Service:
Lower Filters:
Upper Filters:
Problem: 0x2B
Problem Status: 0x0

 

----------------------------------------------------------------------

HP hs2340 HSPA+ MobileBroadband
Device USB\VID_03F0&PID_3A1D\BEE9856A16F83430 requires further installation.

 

Unknown Device:
Device USB\VID_138A&PID_003C\00200a277c89 requires further installation.

 

Unknown Device:
Device ACPI\HPQ0004\3&b1bfb68&0 requires further installation.

 

Unknown USB Device.jpg

 

Other Devices.jpg

 

 

 

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