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‎09-27-2020 09:25 PM

HP Recommended
Product: x6b88aa Pavilion All-In-One
Operating System: Microsoft Windows 10 (64-bit)

I'm trying to help recover a computer for a friend.

 

The windows recovery was stuck in the loop, so I installed HP cloud recovery app on a Windows 7 machine and downloaded the image for this system using its product number. 

 

when I try to boot the USB stick that was just created, there is an error indicating that the computer is not supported.

 

This computer is not supported by the System Recovery Media.

You will not be able to continue to recover this system with these Media.

Error:

0100 - 838B - 8374#C_MOSR238,8373#C_MOSR 2388374 #C_MOSR27,837

 

Other than attempting to use a Windows 10 generic image, is there any solution for this?

 

 

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