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HP Recommended
hp envy360
Microsoft Windows 10 (32-bit)

Hello,

After I got home yesterday I logged on to my computer and launched spotify to listen to music while I do homework and noticed that only the left part of my headphones worked also my mic wasn't working at all. I tried it on other devices around my house and it worked perfectly fine on them but not on my computer, I tried to re-download my sound driver and didn't work. I scrolled through countless forms trying to find something to work, I went to sound, video, and game controllers and erased it and re downloaded it a few times. I ran the troubleshooter a few times didn't work. I ran some commands under command prompt and to my surprise it didn't work. I tried downloading a new driver from AMD or something and it didn't work, then I was scared I messed something up along the way and factory reset my computer to hopefully fix it, but to my surprise it didn't work. Under the control panel it appears as if its offline(AMD High Definition Audio Device) but I can still hear from my left side and the weird thing is when I plug in a two way adapter one into my headphones one side plays sound on both the left and right headphone and the other one only plays it on the right but none fix my mic issues. Any help would be greatly appreciated.

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