Scanning, Faxing & Copying

I have an HP OfficeJet Pro 8710 that's about a year old.  It uses the HP Smart app on my desktop when I scan in documents and photos.  My problem is NOT with my printer, it works fine.  It's with the software HP Smart.  Until about 3 or 4 days ago I could scan in things and edit them from the scan before I saved them.  For example, I would scan a photo in, and I could edit the size down to exclude the areas around the photo that were not needed.  I could do the same with documents as well when it was like a half sheet form I could scale down the size of the document to save just the document, not the entire area outside the size of the document.  But then HP Smart did an update!  Now I attempt to edit the scanned item and instead of it going to a screen with the bars on it so I can move them to scale it down, it shows me just the bars with no document shown underneath it.  This is not an issue with my scanner because when I back out of the edit screen it shows me the document it just scanned again, but not in the edit screen.  Why would you remove this feature?  I found it very helpful and now it's basically useless to try to scale something down when you cannot even see the item to scale it.  Also, I attempted to get help from HP online chat, and it demanded I enter my product model and serial number, even though the problem is with HP software, NOT my product.  And for the sole reason of it being out of warranty, it refused to allow me to chat with anyone for help.  But I couldn't proceed until I entered my product information.  Again, you've rendered the help basically useless by forcing us to enter product information when that is not what we are even looking for assistance with.  Has anyone had the same issue?  Were you able to solve it?  If so, what did you do?  I've tried uninstalling and reinstalling the HP Smart software and it doesn't fix the problem.  HELP!  TIA!