• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Here is how to use Windows Security to Protect HP PCs Click here to view the instructions!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎10-25-2020 04:23 AM - edited ‎10-27-2020 01:32 AM

HP Recommended
Product: HP Pavilion laptop 15-cs0015na
Operating System: Microsoft Windows 10 (64-bit)

I cannot sign into into HP Support Assistant. Every time I try, I get the message  'Login failed. Wrong User ID or password or the service is unavailable'.  I'm definitely using the correct User ID and password as I can use them to sign into HP Support Assistant on my HP desktop. Can anyone confirm whether there is a problem with the service? (I have tried completely removing and reinstalling HP Support Assistant several times but to no avail).


HP Support Assistant.jpg  

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.