• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Are you having HotKey issues? Click here for tips and tricks.

‎10-31-2020 09:33 AM

HP Recommended
Product: Envy 15 ep0123tx
Operating System: Microsoft Windows 10 (64-bit)

My one month old Envy laptop started rebooting after the first ten seconds of sleep or hibernation. I googled and tried many solutions like reinstalling display drivers, update bios to latest, alter power settings etc etc, but no resolution. Since system is under warranty, I raised a case and the support agent suggested to reset the operating system after backing up the data.

 

Before resetting Windows I want to consider the following facts because I am not very convinced that this is an OS issue.

1)  I see Event 41 in event viewer and the problem behavior is same as described here -

https://answers.microsoft.com/en-us/windows/forum/all/wake-up-from-sleep-causes-kernel-power-error-4...

2) No mini dumps from OS. Apparently, Windows see that the hardware just rebooted for reasons unknown to OS.

3) I tried several patterns. Removed all extra peripherals including charger. It still reboots within a few seconds once the lid is closed or put to sleep using power options from Windows Start Menu or just allow to sleep from activity timeout.

 

I am working with the laptop  by setting a power-plan with sleep/hibernate disabled. Anyone here encountered similar issue with any resolution ? Any directions etc ?

- Thankyou.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.