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HP Recommended
Notebook 15s
Microsoft Windows 10 (32-bit)

I was just wondering if anyone knows why my supposedly brand new latop would have files more than a year old on it...

I also downloaded all of my photos from my phone onto my laptop and they have disappeared, along with most of the apps on my desktop.
Not to be too paranoid but have they sold me a used laptop or am i being paranoid?

 

Thanks in advance...

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