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‎11-09-2020 02:54 PM

HP Recommended
Product: Pavillion 14-ce3501na
Operating System: Microsoft Windows 10 (64-bit)

Hi, 

 

I hope you can help me, my warranty runs out in 1 month time even thought I brought the laptop in April. I am having issues with the laptop lagging while I am on a zoom/Teams call or using rekordbox while DJing and charging the laptop. When I am not using the charger these things work perfectly but as soon as I start charging the laptop lags causing sound to become robotic for a few seconds and then it goes back to normal for a few minutes. The only time it stop is when I stop charging. 

 

This is becoming more frustrating as I can only get about an hour or so out of my laptop while using the above before I need to charge it up again. 

 

I have tried charging it t the wall socket and not a power surge lead, I have also run diagnostics which has said everything is fine. 

Please help! Thanks.

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