• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
HP Recommended
OfficeJet Pro 8720
Microsoft Windows 10 (64-bit)

My 3 year old OfficeJet Pro 8720 All-in-One printer won't load standard photo paper to print a photo.  It sounds like it attempts to load the paper but it fails to do so and then reports a "Paper Jam."  But the photo paper isn't "stuck", it remains in the tray.

 

I've tried different photo paper stock without success.  And after I remove the photo paper it prints the photo on plain paper.

 

I am only loading 1 piece of photo paper on top of the plain paper in the tray.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.