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‎11-15-2020 03:39 PM

HP Recommended
Product: OfficeJet Pro 8720
Operating System: Microsoft Windows 10 (64-bit)

My 3 year old OfficeJet Pro 8720 All-in-One printer won't load standard photo paper to print a photo.  It sounds like it attempts to load the paper but it fails to do so and then reports a "Paper Jam."  But the photo paper isn't "stuck", it remains in the tray.

 

I've tried different photo paper stock without success.  And after I remove the photo paper it prints the photo on plain paper.

 

I am only loading 1 piece of photo paper on top of the plain paper in the tray.

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