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‎11-19-2020 05:57 AM

HP Recommended
Product: HP Envy 13

I have a laptop with a faulty inbuilt camera which is 8 months old. The only solution HP is able to offer is a repair which can take up to 2 weeks. As I use this for work during the pandemic and my children use it for home google classroom, it is very inconvenient to be without a replacement or temporary device for 2 weeks. HP is vey inflexible in finding a workable solution for me. I am stuck as to how best to complain as I keep getting generic replies for all the emails I send.

 

I would like someone to contact me and provide a workable solution as I have been sold a defective product that is not fit for purpose or lasted a reasonable length of time under the Consumer Rights Act of 2015. The solution offered is highly inconvenient to me.

 

Thank you

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