• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Are you having HotKey issues? Click here for tips and tricks.

‎11-27-2020 04:26 AM

HP Recommended
Product: AIO Dsktop 27
Operating System: Microsoft Windows 10 (64-bit)

I have new HP AIO desktop, I5 etc. I am trying to instal my Dell Laser 1320C which worked perfectly well on my previous Win 10 desktop. I am using USB connect.

 

When i content the uSB windows recognises the printer and tells me it is installed, but in the settings the printer shows as greyed out with the message ' Driver is unavailable' and the only option is to delete the printer.

 

When i go to the Dell website and download the 64 bit driver it arrives as a self unzip file which when unzipped goes into the Temp folder but the folder only contains Temp folders and no Exe. I am at a loss as how to get the correct driver installed???

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.