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‎12-03-2020 05:48 PM

HP Recommended

Hi, I have the laptop here: https://support.hp.com/us-en/product/hp-14-fq0000-laptop-pc-series/33690512/model/37747606/document/...

 

I am trying to connect both my personal and work laptops to a KVM switch. I got the work laptop up and running, no problem.

My personal laptop is an HP fq0013dx with specs at the link above.

 

If I'm reading that correctly, I should have at least two video outputs, the HDMI and the USB C. However, the symbol next to my USB C looks like a USB 2.0 symbol similar to here: https://www.quora.com/Is-USB-C-capable-of-transmitting-video-from-a-laptop. 

 

I'm running Windows 10 and I can see the connection in the Device Manager. It says Universal Serial Bus Device (and then under that is says BillBoard Device). I know its the USB C connection, because when I unplug it it disappears. I tried searching for drivers, but it says the correct drivers are installed.

 

My connection is really kinda convoluted. Starting at the laptop, I have a USB C (on laptop) to HDMI (on KVM switch) connector which gets me from Laptop to KVM Switch. The KVM switch outputs using a HDMI (KVM switch) to DVI (Monitor) cable. Monitors are decade old Hyundai and have VGA and DVI ports.

 

I've used the HDMI to DVI cable before, so I know it works. The USB C to HDMI cable is new, but the picture on the box shows a laptop (USB C) and a monitor (HDMI) so I'm pretty sure its the right cable.

 

I see a couple of USB A slots with the 3.1 symbol, but I have no cables that go from USB A to HDMI.

 

Under Device Manager, USB Controllers, I have:

AMD USB 3.1 eXtensible Host Controller - 1.10 (microsoft)

Generic USB Hub

Generic USB Hub

Generic USB Hub

USB Composite Device

USB Composite Device

USB Root Hub (USB 3.0)


How can I hookup the laptop through the switch to these two old monitors? Or, first step, how do I tell if my USB C port is 3.1 and can output video or not?

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.