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‎12-08-2020 01:36 PM

HP Recommended
Product: Office Jet 6978
Operating System: Microsoft Windows 10 (32-bit)

Copier simply stopped working.  Getting Error message saying use ColorLok paper, but there is paper in tray.  Same paper I've always used.  Have cleaned and checked all rollers, but it doesn't seem to pick up paper, whether one sheet in tray or multiple sheets.  Have used the Virtual helper and done all steps.  Have never gotten that error message before.

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