• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎12-14-2020 09:00 AM

HP Recommended
Product: hp 15s-du1034-tu
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

I was having "we couldn't find a fingerprint scanner compatible to windows hello ". So, I uninstalled the finger print device for fixing this problem by reinstalling it. Then I went to "https://support.hp.com/in-en/drivers/selfservice/hp-15s-du1000-laptop-pc-series/29159337/model/32953...  and downloaded the drivers that it showed for my laptop's model fingerprint device. I downloaded and installed these, but none of them is working. It shows error " driver is not supported on this OS version (10.0.19042)" 

 

Please! Help me out.

Thank You!

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.