Gaming Accessories

Hi,

So far, I am very disappointed with HP:

• First, I placed my order with a promise of shipping in mid-November. It did not.
• Then, My order disappeared from the website (because they upgraded to a newer system, and did not bother carrying over the existing orders).
• After several calls, my order finally shipped past more than a month later from its original promised shipping date, and arrived today (19th).
• It worked for a very short while, and then stopped working! All I get is "Check your USB cable. Make sure that the USB cable is plugged into the SuperSpeed USB 3.0 port. Error code: 4-1"
• When I checked the warranty, I see that it was started 10 days ago (December 09), instead of its shipping date!
• I cannot submit a support case/ticket, because the website shows "This product is no longer serviced by HP. You may search for possible solutions on this support website.". Seriously?
• I called, but they are closed on the weekends. Of course... If they cared about customer experience, none of the above would have happened, and this is just further confirmation.

So far, HP has just been a joke, compared to my experience with my original HTC Vive.

I've learned my lesson, and never again.

For anyone else considering buying an HP Reverb G2, my recommendation would be to stay away!!!

I have already done my homework and tried a bunch of recommendations suggested online, and none of them worked.

Some people said their solution was to get a replacement, which then worked. This suggests that HP is pushing bad units that have not been tested properly, to its customers.

There goes my plans to spend the holidays having fun with my new headset... 😠