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Here is the solution to resolve the Stuttering During Gameplay with OMEN AI on OMEN MAX 16 Click here to view the instructions!

‎12-21-2020 04:20 PM

HP Recommended
Product: Reverb G2
Operating System: Microsoft Windows 10 (64-bit)

I received my Reverb G2 just a few days ago. I got it working when I plugged everything in and then Windows 10 reported there was an update and I needed to reboot.  I rebooted and now no matter which USB port I choose, I get Error 4-1 ("Make sure the USB cable is plugged into the SuperSpeed USB 3.0 port").

 

I have several USB 3.0 ports including some USB 3.1 ports on my motherboard, but I've also got a PCI-E USB 3.0 card and a USB 3.0 powered Hub that I've tried to no avail.  I should also mention that I've used both the USB type C port on my motherboard as well as a USB type C port on the PCI-E card before I decided to try the USB type C to Type A adapter.

 

I'm on Windows 10 Pro 64-bit Version 10.0.19042

Gigabyte AORUS Ultra X570 motherboard

AMD Ryzen 9 3950X processor

64 GB of DDR4 RAM

EVGA 3080 FTW3 Ultra GPU

 

If there is any relevant information I did not provide let me know.

 

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