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‎12-23-2020 01:24 PM

HP Recommended
Product: ENVY Desktop - TE01-1175xt
Operating System: Microsoft Windows 10 (64-bit)

I have a two-day old ENVY Desktop - TE01-1175xt that randomly freezes and, on occasion, just reboots on its own. When the desktop freezes, the only method of unfreezing it is a hard reset via the power button - nothing will budge unless there's a hard reset.

 

I've run every diagnostic that HP offers and I'm getting ready to talk with the tech folks who will put me through all of them again, I'm sure. Has anyone else had this problem with this desktop? I'm thinking it's just defective. Would love to know if anyone else has had this problem and was able to fix it.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.