-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- Who Me Too'd this topic

Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
01-08-2021 10:35 AM
Product: Color Laser MFP 179fnw
Operating System: macOS 10.15 Catalina
I just bought and installed a new Color Laser MFP 179fnw. I extracted the paper tray, loaded it with some paper (A4), then tried to push it back into its slot. It went up to the beginning of the transparent semi-cover, then it stopped with a click, leaving a part protruding from the printer's body. According to the printer, paper everything was fine, and paper was available. I tried printing, and it worked flawlessly. Still, the tray remains half outside of the printer's body.
How can I push it entirely inside?
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.