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‎01-10-2021 01:50 PM

HP Recommended
Product: hp laptop 17-bsOxx
Operating System: Microsoft Windows 10 (64-bit)

Is there a way to create an administrator account while not being able to log into a Windows 10 machine? I've been trying to recover the data from my laptop using the HP Recovery Manager advanced troubleshooting options, however, there is no administrator account so I am not able to use the file back up option...

 

Also, I ran file backup wizard, which prepared a list of files to back up, however, when I inserted a usb drive for saving the files to, while the usb drive showed up in the list, the wizard did not allow me to hit "next" and start the backup process!? Any ideas why??

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.