• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Are you having HotKey issues? Click here for tips and tricks.

‎01-12-2021 08:10 AM

HP Recommended
Product: HP S600 120gb SSD
Operating System: Microsoft Windows 10 (64-bit)

My SSD has stopped working. My computer does not detect it. Tried with a disk/USB adapter and still the computer doesn't detect it (nor does any other computer). It says it has a 3 year warranty. I purchased it about a year ago. Entering the serial number on the HP website says it is not found. I called support and they gave me a phone number of some third party that apparently handles warranties for these devices. I called the number and it said it is not a working number. I called HP back and they gave me an email, again of some third party company, that they said I should contact for warranty issues with this device. The email bounced (doesnt exist).  I searched the Google cache of their website and found a reference to HP SSDs with a link to yet another 3rd party company that apparently distributes these devices in North America on behalf of HP. I contacted that company via email a couple days ago but  have not got a response.

 

So, what's the deal?

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.