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01-12-2021
11:44 AM
- last edited on
01-12-2021
12:54 PM
by
RodrigoB
HP Recommended
Product: zCentral
Operating System: Microsoft Windows 10 (64-bit)
Hello,
I am using the latest downloadable from HP for zCentral. After successful install, reboot, update to both windows & nvidia drivers, I found in this log file that there is a significant amount of information regarding the failure for the zCentral Sender to initialize. I will attempt to attach the log file here. Please let me know what I can do to resolve this so I can get the sender exe to launch, as of right now I'm unable to use a receiver as the host is not running the sender service. From my receiver, I can simply ping the IP address and I am direct connected by ethernet on my LAN network. So, I have connection, but the service fails to run.
Spoiler
01-12-21 10:29:07 16764(13756) INFO - #####################################################
01-12-21 10:29:07 16764(13756) INFO - # #
01-12-21 10:29:07 16764(13756) INFO - # HP Remote Graphics Sender Service #
01-12-21 10:29:07 16764(13756) INFO - # #
01-12-21 10:29:07 16764(13756) INFO - #####################################################
01-12-21 10:29:07 16764(13756) INFO - RgsenderSvcModule::Install - Installing rgsendersvc as a service
01-12-21 10:30:45 6332(6336) INFO - #####################################################
01-12-21 10:30:45 6332(6336) INFO - # #
01-12-21 10:30:45 6332(6336) INFO - # HP Remote Graphics Sender Service #
01-12-21 10:30:45 6332(6336) INFO - # #
01-12-21 10:30:45 6332(6336) INFO - #####################################################
01-12-21 10:30:45 6332(7784) INFO - RgsenderSvcModule::ChangeToInitialState
01-12-21 10:30:45 6332(7784) DEBUG - HprRgsendersvc::InitialState::serviceStarting - at top
01-12-21 10:30:45 6332(7784) DEBUG - HprRgsendersvc::SenderState::isConsoleConnected - console is connected - active session id = 1
01-12-21 10:30:45 6332(7784) DEBUG - HprRgsendersvc::InitialState::serviceStarting - set state to ConnectedStoppedState
01-12-21 10:30:45 6332(7784) INFO - RgsenderSvcModule::ChangeToConnectedStoppedState
01-12-21 10:30:45 6332(7784) DEBUG - HprRgsendersvc::ConnectedStoppedState::startSender - start the sender process and set state to ConnectedStartedState
01-12-21 10:30:45 6332(7784) DEBUG - Win32Process::killProcessByName - No running process found with the name rgsender.exe
01-12-21 10:30:46 6332(7784) DEBUG - SenderSvcShm::initializeSharedMemory - shared memory needs to be initialized!
01-12-21 10:30:46 6332(7784) DEBUG - SenderSvcShm::initializeSharedMemory - memset shared memory
01-12-21 10:30:46 6332(7784) INFO - RgsenderSvcModule::ChangeToConnectedStartedState
01-12-21 10:30:46 6332(7784) DEBUG - HprRgsendersvc::InitialState::serviceStarting - at bottom
01-12-21 10:30:46 6332(8104) INFO - Win32Job::ProcessMonitorThread::run - process 8056 was added to the job object - calling onProcessAddedToJob()
01-12-21 10:30:46 6332(6336) INFO - RgsenderSvcModule::OnControlSessionChange - received WTS_SESSION_LOGON - sessionId=1
01-12-21 10:30:47 6332(8104) INFO - Win32Job::didProcessExitNormally - process exited abnormally with exit code 1
01-12-21 10:30:47 6332(8104) INFO - RgsenderJob::onProcessExit - handle the sender exiting abnormally
01-12-21 10:30:47 6332(8104) DEBUG - RgsenderJob::onProcessAbnormalExit - call controlServiceThreadAsync(SenderProcessHasCrashedMessage)
01-12-21 10:30:47 6332(8104) DEBUG - ControlServiceThread::controlServiceThreadAsync - at top
01-12-21 10:30:47 6332(8104) DEBUG - ControlServiceThread::controlServiceThreadAsync - reset to delete old ControlServiceThread
01-12-21 10:30:47 6332(8104) DEBUG - ControlServiceThread::controlServiceThreadAsync - reset with a new ControlServiceThread
01-12-21 10:30:47 6332(8104) DEBUG - ControlServiceThread::ctor
01-12-21 10:30:47 6332(8104) DEBUG - ControlServiceThread::controlServiceThreadAsync - at bottom
01-12-21 10:30:47 6332(8104) DEBUG - RgsenderJob::onProcessAbnormalExit - return a Win32Job::onProcessExit
01-12-21 10:30:47 6332(9384) DEBUG - ControlServiceThread::run - at top
01-12-21 10:30:47 6332(9384) DEBUG - ControlServiceThread::run - send a SenderProcessHasCrashedMessage custom message
01-12-21 10:30:47 6332(6336) DEBUG - HprRgsendersvc::ConnectedStartedState::serviceStopping - set state to FinalState
01-12-21 10:30:47 6332(6336) INFO - RgsenderSvcModule::ChangeToFinalState
01-12-21 10:30:47 6332(7784) DEBUG - ControlServiceThread::waitControlService - join the prior ControlServiceThread
01-12-21 10:30:47 6332(9384) DEBUG - ControlServiceThread::run - at bottom
01-12-21 10:30:47 6332(7784) DEBUG - ControlServiceThread::waitControlService - join is complete
01-12-21 10:30:47 6332(7784) FATAL - RgsenderSvcModule::ServiceMain - exit with failure since the sender exited abnormally!
01-12-21 10:30:57 17352(17356) INFO - #####################################################
01-12-21 10:30:57 17352(17356) INFO - # #
01-12-21 10:30:57 17352(17356) INFO - # HP Remote Graphics Sender Service #
01-12-21 10:30:57 17352(17356) INFO - # #
01-12-21 10:30:57 17352(17356) INFO - #####################################################
01-12-21 10:30:57 17352(17372) INFO - RgsenderSvcModule::ChangeToInitialState
01-12-21 10:30:57 17352(17372) DEBUG - HprRgsendersvc::InitialState::serviceStarting - at top
01-12-21 10:30:57 17352(17372) DEBUG - HprRgsendersvc::SenderState::isConsoleConnected - console is connected - active session id = 1
01-12-21 10:30:57 17352(17372) DEBUG - HprRgsendersvc::InitialState::serviceStarting - set state to ConnectedStoppedState
01-12-21 10:30:57 17352(17372) INFO - RgsenderSvcModule::ChangeToConnectedStoppedState
01-12-21 10:30:57 17352(17372) DEBUG - HprRgsendersvc::ConnectedStoppedState::startSender - start the sender process and set state to ConnectedStartedState
01-12-21 10:30:57 17352(17372) DEBUG - Win32Process::killProcessByName - No running process found with the name rgsender.exe
01-12-21 10:30:57 17352(17372) DEBUG - SenderSvcShm::initializeSharedMemory - shared memory needs to be initialized!
01-12-21 10:30:57 17352(17372) DEBUG - SenderSvcShm::initializeSharedMemory - memset shared memory
01-12-21 10:30:57 17352(17372) INFO - RgsenderSvcModule::ChangeToConnectedStartedState
01-12-21 10:30:57 17352(17372) DEBUG - HprRgsendersvc::InitialState::serviceStarting - at bottom
01-12-21 10:30:57 17352(17384) INFO - Win32Job::ProcessMonitorThread::run - process 17376 was added to the job object - calling onProcessAddedToJob()
01-12-21 10:30:57 17352(17384) INFO - Win32Job::didProcessExitNormally - process exited abnormally with exit code 1
01-12-21 10:30:57 17352(17384) INFO - RgsenderJob::onProcessExit - handle the sender exiting abnormally
01-12-21 10:30:57 17352(17384) DEBUG - RgsenderJob::onProcessAbnormalExit - call controlServiceThreadAsync(SenderProcessHasCrashedMessage)
01-12-21 10:30:57 17352(17384) DEBUG - ControlServiceThread::controlServiceThreadAsync - at top
01-12-21 10:30:57 17352(17384) DEBUG - ControlServiceThread::controlServiceThreadAsync - reset to delete old ControlServiceThread
01-12-21 10:30:57 17352(17384) DEBUG - ControlServiceThread::controlServiceThreadAsync - reset with a new ControlServiceThread
01-12-21 10:30:57 17352(17384) DEBUG - ControlServiceThread::ctor
01-12-21 10:30:57 17352(17384) DEBUG - ControlServiceThread::controlServiceThreadAsync - at bottom
01-12-21 10:30:57 17352(17384) DEBUG - RgsenderJob::onProcessAbnormalExit - return a Win32Job::onProcessExit
01-12-21 10:30:57 17352(5708) DEBUG - ControlServiceThread::run - at top
01-12-21 10:30:57 17352(5708) DEBUG - ControlServiceThread::run - send a SenderProcessHasCrashedMessage custom message
01-12-21 10:30:57 17352(17356) DEBUG - HprRgsendersvc::ConnectedStartedState::serviceStopping - set state to FinalState
01-12-21 10:30:57 17352(17356) INFO - RgsenderSvcModule::ChangeToFinalState
01-12-21 10:30:57 17352(17372) DEBUG - ControlServiceThread::waitControlService - join the prior ControlServiceThread
01-12-21 10:30:57 17352(5708) DEBUG - ControlServiceThread::run - at bottom
01-12-21 10:30:57 17352(17372) DEBUG - ControlServiceThread::waitControlService - join is complete
01-12-21 10:30:57 17352(17372) FATAL - RgsenderSvcModule::ServiceMain - exit with failure since the sender exited abnormally!
01-12-21 10:31:07 19572(12156) INFO - #####################################################
01-12-21 10:31:07 19572(12156) INFO - # #
01-12-21 10:31:07 19572(12156) INFO - # HP Remote Graphics Sender Service #
01-12-21 10:31:07 19572(12156) INFO - # #
01-12-21 10:31:07 19572(12156) INFO - #####################################################
01-12-21 10:31:07 19572(11568) INFO - RgsenderSvcModule::ChangeToInitialState
01-12-21 10:31:07 19572(11568) DEBUG - HprRgsendersvc::InitialState::serviceStarting - at top
01-12-21 10:31:07 19572(11568) DEBUG - HprRgsendersvc::SenderState::isConsoleConnected - console is connected - active session id = 1
01-12-21 10:31:07 19572(11568) DEBUG - HprRgsendersvc::InitialState::serviceStarting - set state to ConnectedStoppedState
01-12-21 10:31:07 19572(11568) INFO - RgsenderSvcModule::ChangeToConnectedStoppedState
01-12-21 10:31:07 19572(11568) DEBUG - HprRgsendersvc::ConnectedStoppedState::startSender - start the sender process and set state to ConnectedStartedState
01-12-21 10:31:07 19572(11568) DEBUG - Win32Process::killProcessByName - No running process found with the name rgsender.exe
01-12-21 10:31:07 19572(11568) DEBUG - SenderSvcShm::initializeSharedMemory - shared memory needs to be initialized!
01-12-21 10:31:07 19572(11568) DEBUG - SenderSvcShm::initializeSharedMemory - memset shared memory
01-12-21 10:31:07 19572(11568) INFO - RgsenderSvcModule::ChangeToConnectedStartedState
01-12-21 10:31:07 19572(11568) DEBUG - HprRgsendersvc::InitialState::serviceStarting - at bottom
01-12-21 10:31:07 19572(6132) INFO - Win32Job::ProcessMonitorThread::run - process 11796 was added to the job object - calling onProcessAddedToJob()
01-12-21 10:31:07 19572(6132) INFO - Win32Job::didProcessExitNormally - process exited abnormally with exit code 1
01-12-21 10:31:07 19572(6132) INFO - RgsenderJob::onProcessExit - handle the sender exiting abnormally
01-12-21 10:31:07 19572(6132) DEBUG - RgsenderJob::onProcessAbnormalExit - call controlServiceThreadAsync(SenderProcessHasCrashedMessage)
01-12-21 10:31:07 19572(6132) DEBUG - ControlServiceThread::controlServiceThreadAsync - at top
01-12-21 10:31:07 19572(6132) DEBUG - ControlServiceThread::controlServiceThreadAsync - reset to delete old ControlServiceThread
01-12-21 10:31:07 19572(6132) DEBUG - ControlServiceThread::controlServiceThreadAsync - reset with a new ControlServiceThread
01-12-21 10:31:07 19572(6132) DEBUG - ControlServiceThread::ctor
01-12-21 10:31:07 19572(6132) DEBUG - ControlServiceThread::controlServiceThreadAsync - at bottom
01-12-21 10:31:07 19572(6132) DEBUG - RgsenderJob::onProcessAbnormalExit - return a Win32Job::onProcessExit
01-12-21 10:31:07 19572(19584) DEBUG - ControlServiceThread::run - at top
01-12-21 10:31:07 19572(19584) DEBUG - ControlServiceThread::run - send a SenderProcessHasCrashedMessage custom message
01-12-21 10:31:07 19572(12156) DEBUG - HprRgsendersvc::ConnectedStartedState::serviceStopping - set state to FinalState
01-12-21 10:31:07 19572(12156) INFO - RgsenderSvcModule::ChangeToFinalState
01-12-21 10:31:07 19572(11568) DEBUG - ControlServiceThread::waitControlService - join the prior ControlServiceThread
01-12-21 10:31:07 19572(19584) DEBUG - ControlServiceThread::run - at bottom
01-12-21 10:31:07 19572(11568) DEBUG - ControlServiceThread::waitControlService - join is complete
01-12-21 10:31:07 19572(11568) FATAL - RgsenderSvcModule::ServiceMain - exit with failure since the sender exited abnormally!
01-12-21 10:31:17 21460(21464) INFO - #####################################################
01-12-21 10:31:17 21460(21464) INFO - # #
01-12-21 10:31:17 21460(21464) INFO - # HP Remote Graphics Sender Service #
01-12-21 10:31:17 21460(21464) INFO - # #
01-12-21 10:31:17 21460(21464) INFO - #####################################################
01-12-21 10:31:17 21460(20532) INFO - RgsenderSvcModule::ChangeToInitialState
01-12-21 10:31:17 21460(20532) DEBUG - HprRgsendersvc::InitialState::serviceStarting - at top
01-12-21 10:31:17 21460(20532) DEBUG - HprRgsendersvc::SenderState::isConsoleConnected - console is connected - active session id = 1
01-12-21 10:31:17 21460(20532) DEBUG - HprRgsendersvc::InitialState::serviceStarting - set state to ConnectedStoppedState
01-12-21 10:31:17 21460(20532) INFO - RgsenderSvcModule::ChangeToConnectedStoppedState
01-12-21 10:31:17 21460(20532) DEBUG - HprRgsendersvc::ConnectedStoppedState::startSender - start the sender process and set state to ConnectedStartedState
01-12-21 10:31:17 21460(20532) DEBUG - Win32Process::killProcessByName - No running process found with the name rgsender.exe
01-12-21 10:31:17 21460(20532) DEBUG - SenderSvcShm::initializeSharedMemory - shared memory needs to be initialized!
01-12-21 10:31:17 21460(20532) DEBUG - SenderSvcShm::initializeSharedMemory - memset shared memory
01-12-21 10:31:17 21460(20532) INFO - RgsenderSvcModule::ChangeToConnectedStartedState
01-12-21 10:31:17 21460(20532) DEBUG - HprRgsendersvc::InitialState::serviceStarting - at bottom
01-12-21 10:31:17 21460(10176) INFO - Win32Job::ProcessMonitorThread::run - process 20528 was added to the job object - calling onProcessAddedToJob()
01-12-21 10:31:17 21460(10176) INFO - Win32Job::didProcessExitNormally - process exited abnormally with exit code 1
01-12-21 10:31:17 21460(10176) INFO - RgsenderJob::onProcessExit - handle the sender exiting abnormally
01-12-21 10:31:17 21460(10176) DEBUG - RgsenderJob::onProcessAbnormalExit - call controlServiceThreadAsync(SenderProcessHasCrashedMessage)
01-12-21 10:31:17 21460(10176) DEBUG - ControlServiceThread::controlServiceThreadAsync - at top
01-12-21 10:31:17 21460(10176) DEBUG - ControlServiceThread::controlServiceThreadAsync - reset to delete old ControlServiceThread
01-12-21 10:31:17 21460(10176) DEBUG - ControlServiceThread::controlServiceThreadAsync - reset with a new ControlServiceThread
01-12-21 10:31:17 21460(10176) DEBUG - ControlServiceThread::ctor
01-12-21 10:31:17 21460(10176) DEBUG - ControlServiceThread::controlServiceThreadAsync - at bottom
01-12-21 10:31:17 21460(10176) DEBUG - RgsenderJob::onProcessAbnormalExit - return a Win32Job::onProcessExit
01-12-21 10:31:17 21460(20996) DEBUG - ControlServiceThread::run - at top
01-12-21 10:31:17 21460(20996) DEBUG - ControlServiceThread::run - send a SenderProcessHasCrashedMessage custom message
01-12-21 10:31:17 21460(21464) DEBUG - HprRgsendersvc::ConnectedStartedState::serviceStopping - set state to FinalState
01-12-21 10:31:17 21460(21464) INFO - RgsenderSvcModule::ChangeToFinalState
01-12-21 10:31:17 21460(20532) DEBUG - ControlServiceThread::waitControlService - join the prior ControlServiceThread
01-12-21 10:31:17 21460(20996) DEBUG - ControlServiceThread::run - at bottom
01-12-21 10:31:17 21460(20532) DEBUG - ControlServiceThread::waitControlService - join is complete
01-12-21 10:31:17 21460(20532) FATAL - RgsenderSvcModule::ServiceMain - exit with failure since the sender exited abnormally!
01-12-21 10:31:27 21760(21764) INFO - #####################################################
01-12-21 10:31:27 21760(21764) INFO - # #
01-12-21 10:31:27 21760(21764) INFO - # HP Remote Graphics Sender Service #
01-12-21 10:31:27 21760(21764) INFO - # #
01-12-21 10:31:27 21760(21764) INFO - #####################################################
01-12-21 10:31:27 21760(21780) INFO - RgsenderSvcModule::ChangeToInitialState
01-12-21 10:31:27 21760(21780) DEBUG - HprRgsendersvc::InitialState::serviceStarting - at top
01-12-21 10:31:27 21760(21780) DEBUG - HprRgsendersvc::SenderState::isConsoleConnected - console is connected - active session id = 1
01-12-21 10:31:27 21760(21780) DEBUG - HprRgsendersvc::InitialState::serviceStarting - set state to ConnectedStoppedState
01-12-21 10:31:27 21760(21780) INFO - RgsenderSvcModule::ChangeToConnectedStoppedState
01-12-21 10:31:27 21760(21780) DEBUG - HprRgsendersvc::ConnectedStoppedState::startSender - start the sender process and set state to ConnectedStartedState
01-12-21 10:31:27 21760(21780) DEBUG - Win32Process::killProcessByName - N
01-12-21 10:29:07 16764(13756) INFO - # #
01-12-21 10:29:07 16764(13756) INFO - # HP Remote Graphics Sender Service #
01-12-21 10:29:07 16764(13756) INFO - # #
01-12-21 10:29:07 16764(13756) INFO - #####################################################
01-12-21 10:29:07 16764(13756) INFO - RgsenderSvcModule::Install - Installing rgsendersvc as a service
01-12-21 10:30:45 6332(6336) INFO - #####################################################
01-12-21 10:30:45 6332(6336) INFO - # #
01-12-21 10:30:45 6332(6336) INFO - # HP Remote Graphics Sender Service #
01-12-21 10:30:45 6332(6336) INFO - # #
01-12-21 10:30:45 6332(6336) INFO - #####################################################
01-12-21 10:30:45 6332(7784) INFO - RgsenderSvcModule::ChangeToInitialState
01-12-21 10:30:45 6332(7784) DEBUG - HprRgsendersvc::InitialState::serviceStarting - at top
01-12-21 10:30:45 6332(7784) DEBUG - HprRgsendersvc::SenderState::isConsoleConnected - console is connected - active session id = 1
01-12-21 10:30:45 6332(7784) DEBUG - HprRgsendersvc::InitialState::serviceStarting - set state to ConnectedStoppedState
01-12-21 10:30:45 6332(7784) INFO - RgsenderSvcModule::ChangeToConnectedStoppedState
01-12-21 10:30:45 6332(7784) DEBUG - HprRgsendersvc::ConnectedStoppedState::startSender - start the sender process and set state to ConnectedStartedState
01-12-21 10:30:45 6332(7784) DEBUG - Win32Process::killProcessByName - No running process found with the name rgsender.exe
01-12-21 10:30:46 6332(7784) DEBUG - SenderSvcShm::initializeSharedMemory - shared memory needs to be initialized!
01-12-21 10:30:46 6332(7784) DEBUG - SenderSvcShm::initializeSharedMemory - memset shared memory
01-12-21 10:30:46 6332(7784) INFO - RgsenderSvcModule::ChangeToConnectedStartedState
01-12-21 10:30:46 6332(7784) DEBUG - HprRgsendersvc::InitialState::serviceStarting - at bottom
01-12-21 10:30:46 6332(8104) INFO - Win32Job::ProcessMonitorThread::run - process 8056 was added to the job object - calling onProcessAddedToJob()
01-12-21 10:30:46 6332(6336) INFO - RgsenderSvcModule::OnControlSessionChange - received WTS_SESSION_LOGON - sessionId=1
01-12-21 10:30:47 6332(8104) INFO - Win32Job::didProcessExitNormally - process exited abnormally with exit code 1
01-12-21 10:30:47 6332(8104) INFO - RgsenderJob::onProcessExit - handle the sender exiting abnormally
01-12-21 10:30:47 6332(8104) DEBUG - RgsenderJob::onProcessAbnormalExit - call controlServiceThreadAsync(SenderProcessHasCrashedMessage)
01-12-21 10:30:47 6332(8104) DEBUG - ControlServiceThread::controlServiceThreadAsync - at top
01-12-21 10:30:47 6332(8104) DEBUG - ControlServiceThread::controlServiceThreadAsync - reset to delete old ControlServiceThread
01-12-21 10:30:47 6332(8104) DEBUG - ControlServiceThread::controlServiceThreadAsync - reset with a new ControlServiceThread
01-12-21 10:30:47 6332(8104) DEBUG - ControlServiceThread::ctor
01-12-21 10:30:47 6332(8104) DEBUG - ControlServiceThread::controlServiceThreadAsync - at bottom
01-12-21 10:30:47 6332(8104) DEBUG - RgsenderJob::onProcessAbnormalExit - return a Win32Job::onProcessExit
01-12-21 10:30:47 6332(9384) DEBUG - ControlServiceThread::run - at top
01-12-21 10:30:47 6332(9384) DEBUG - ControlServiceThread::run - send a SenderProcessHasCrashedMessage custom message
01-12-21 10:30:47 6332(6336) DEBUG - HprRgsendersvc::ConnectedStartedState::serviceStopping - set state to FinalState
01-12-21 10:30:47 6332(6336) INFO - RgsenderSvcModule::ChangeToFinalState
01-12-21 10:30:47 6332(7784) DEBUG - ControlServiceThread::waitControlService - join the prior ControlServiceThread
01-12-21 10:30:47 6332(9384) DEBUG - ControlServiceThread::run - at bottom
01-12-21 10:30:47 6332(7784) DEBUG - ControlServiceThread::waitControlService - join is complete
01-12-21 10:30:47 6332(7784) FATAL - RgsenderSvcModule::ServiceMain - exit with failure since the sender exited abnormally!
01-12-21 10:30:57 17352(17356) INFO - #####################################################
01-12-21 10:30:57 17352(17356) INFO - # #
01-12-21 10:30:57 17352(17356) INFO - # HP Remote Graphics Sender Service #
01-12-21 10:30:57 17352(17356) INFO - # #
01-12-21 10:30:57 17352(17356) INFO - #####################################################
01-12-21 10:30:57 17352(17372) INFO - RgsenderSvcModule::ChangeToInitialState
01-12-21 10:30:57 17352(17372) DEBUG - HprRgsendersvc::InitialState::serviceStarting - at top
01-12-21 10:30:57 17352(17372) DEBUG - HprRgsendersvc::SenderState::isConsoleConnected - console is connected - active session id = 1
01-12-21 10:30:57 17352(17372) DEBUG - HprRgsendersvc::InitialState::serviceStarting - set state to ConnectedStoppedState
01-12-21 10:30:57 17352(17372) INFO - RgsenderSvcModule::ChangeToConnectedStoppedState
01-12-21 10:30:57 17352(17372) DEBUG - HprRgsendersvc::ConnectedStoppedState::startSender - start the sender process and set state to ConnectedStartedState
01-12-21 10:30:57 17352(17372) DEBUG - Win32Process::killProcessByName - No running process found with the name rgsender.exe
01-12-21 10:30:57 17352(17372) DEBUG - SenderSvcShm::initializeSharedMemory - shared memory needs to be initialized!
01-12-21 10:30:57 17352(17372) DEBUG - SenderSvcShm::initializeSharedMemory - memset shared memory
01-12-21 10:30:57 17352(17372) INFO - RgsenderSvcModule::ChangeToConnectedStartedState
01-12-21 10:30:57 17352(17372) DEBUG - HprRgsendersvc::InitialState::serviceStarting - at bottom
01-12-21 10:30:57 17352(17384) INFO - Win32Job::ProcessMonitorThread::run - process 17376 was added to the job object - calling onProcessAddedToJob()
01-12-21 10:30:57 17352(17384) INFO - Win32Job::didProcessExitNormally - process exited abnormally with exit code 1
01-12-21 10:30:57 17352(17384) INFO - RgsenderJob::onProcessExit - handle the sender exiting abnormally
01-12-21 10:30:57 17352(17384) DEBUG - RgsenderJob::onProcessAbnormalExit - call controlServiceThreadAsync(SenderProcessHasCrashedMessage)
01-12-21 10:30:57 17352(17384) DEBUG - ControlServiceThread::controlServiceThreadAsync - at top
01-12-21 10:30:57 17352(17384) DEBUG - ControlServiceThread::controlServiceThreadAsync - reset to delete old ControlServiceThread
01-12-21 10:30:57 17352(17384) DEBUG - ControlServiceThread::controlServiceThreadAsync - reset with a new ControlServiceThread
01-12-21 10:30:57 17352(17384) DEBUG - ControlServiceThread::ctor
01-12-21 10:30:57 17352(17384) DEBUG - ControlServiceThread::controlServiceThreadAsync - at bottom
01-12-21 10:30:57 17352(17384) DEBUG - RgsenderJob::onProcessAbnormalExit - return a Win32Job::onProcessExit
01-12-21 10:30:57 17352(5708) DEBUG - ControlServiceThread::run - at top
01-12-21 10:30:57 17352(5708) DEBUG - ControlServiceThread::run - send a SenderProcessHasCrashedMessage custom message
01-12-21 10:30:57 17352(17356) DEBUG - HprRgsendersvc::ConnectedStartedState::serviceStopping - set state to FinalState
01-12-21 10:30:57 17352(17356) INFO - RgsenderSvcModule::ChangeToFinalState
01-12-21 10:30:57 17352(17372) DEBUG - ControlServiceThread::waitControlService - join the prior ControlServiceThread
01-12-21 10:30:57 17352(5708) DEBUG - ControlServiceThread::run - at bottom
01-12-21 10:30:57 17352(17372) DEBUG - ControlServiceThread::waitControlService - join is complete
01-12-21 10:30:57 17352(17372) FATAL - RgsenderSvcModule::ServiceMain - exit with failure since the sender exited abnormally!
01-12-21 10:31:07 19572(12156) INFO - #####################################################
01-12-21 10:31:07 19572(12156) INFO - # #
01-12-21 10:31:07 19572(12156) INFO - # HP Remote Graphics Sender Service #
01-12-21 10:31:07 19572(12156) INFO - # #
01-12-21 10:31:07 19572(12156) INFO - #####################################################
01-12-21 10:31:07 19572(11568) INFO - RgsenderSvcModule::ChangeToInitialState
01-12-21 10:31:07 19572(11568) DEBUG - HprRgsendersvc::InitialState::serviceStarting - at top
01-12-21 10:31:07 19572(11568) DEBUG - HprRgsendersvc::SenderState::isConsoleConnected - console is connected - active session id = 1
01-12-21 10:31:07 19572(11568) DEBUG - HprRgsendersvc::InitialState::serviceStarting - set state to ConnectedStoppedState
01-12-21 10:31:07 19572(11568) INFO - RgsenderSvcModule::ChangeToConnectedStoppedState
01-12-21 10:31:07 19572(11568) DEBUG - HprRgsendersvc::ConnectedStoppedState::startSender - start the sender process and set state to ConnectedStartedState
01-12-21 10:31:07 19572(11568) DEBUG - Win32Process::killProcessByName - No running process found with the name rgsender.exe
01-12-21 10:31:07 19572(11568) DEBUG - SenderSvcShm::initializeSharedMemory - shared memory needs to be initialized!
01-12-21 10:31:07 19572(11568) DEBUG - SenderSvcShm::initializeSharedMemory - memset shared memory
01-12-21 10:31:07 19572(11568) INFO - RgsenderSvcModule::ChangeToConnectedStartedState
01-12-21 10:31:07 19572(11568) DEBUG - HprRgsendersvc::InitialState::serviceStarting - at bottom
01-12-21 10:31:07 19572(6132) INFO - Win32Job::ProcessMonitorThread::run - process 11796 was added to the job object - calling onProcessAddedToJob()
01-12-21 10:31:07 19572(6132) INFO - Win32Job::didProcessExitNormally - process exited abnormally with exit code 1
01-12-21 10:31:07 19572(6132) INFO - RgsenderJob::onProcessExit - handle the sender exiting abnormally
01-12-21 10:31:07 19572(6132) DEBUG - RgsenderJob::onProcessAbnormalExit - call controlServiceThreadAsync(SenderProcessHasCrashedMessage)
01-12-21 10:31:07 19572(6132) DEBUG - ControlServiceThread::controlServiceThreadAsync - at top
01-12-21 10:31:07 19572(6132) DEBUG - ControlServiceThread::controlServiceThreadAsync - reset to delete old ControlServiceThread
01-12-21 10:31:07 19572(6132) DEBUG - ControlServiceThread::controlServiceThreadAsync - reset with a new ControlServiceThread
01-12-21 10:31:07 19572(6132) DEBUG - ControlServiceThread::ctor
01-12-21 10:31:07 19572(6132) DEBUG - ControlServiceThread::controlServiceThreadAsync - at bottom
01-12-21 10:31:07 19572(6132) DEBUG - RgsenderJob::onProcessAbnormalExit - return a Win32Job::onProcessExit
01-12-21 10:31:07 19572(19584) DEBUG - ControlServiceThread::run - at top
01-12-21 10:31:07 19572(19584) DEBUG - ControlServiceThread::run - send a SenderProcessHasCrashedMessage custom message
01-12-21 10:31:07 19572(12156) DEBUG - HprRgsendersvc::ConnectedStartedState::serviceStopping - set state to FinalState
01-12-21 10:31:07 19572(12156) INFO - RgsenderSvcModule::ChangeToFinalState
01-12-21 10:31:07 19572(11568) DEBUG - ControlServiceThread::waitControlService - join the prior ControlServiceThread
01-12-21 10:31:07 19572(19584) DEBUG - ControlServiceThread::run - at bottom
01-12-21 10:31:07 19572(11568) DEBUG - ControlServiceThread::waitControlService - join is complete
01-12-21 10:31:07 19572(11568) FATAL - RgsenderSvcModule::ServiceMain - exit with failure since the sender exited abnormally!
01-12-21 10:31:17 21460(21464) INFO - #####################################################
01-12-21 10:31:17 21460(21464) INFO - # #
01-12-21 10:31:17 21460(21464) INFO - # HP Remote Graphics Sender Service #
01-12-21 10:31:17 21460(21464) INFO - # #
01-12-21 10:31:17 21460(21464) INFO - #####################################################
01-12-21 10:31:17 21460(20532) INFO - RgsenderSvcModule::ChangeToInitialState
01-12-21 10:31:17 21460(20532) DEBUG - HprRgsendersvc::InitialState::serviceStarting - at top
01-12-21 10:31:17 21460(20532) DEBUG - HprRgsendersvc::SenderState::isConsoleConnected - console is connected - active session id = 1
01-12-21 10:31:17 21460(20532) DEBUG - HprRgsendersvc::InitialState::serviceStarting - set state to ConnectedStoppedState
01-12-21 10:31:17 21460(20532) INFO - RgsenderSvcModule::ChangeToConnectedStoppedState
01-12-21 10:31:17 21460(20532) DEBUG - HprRgsendersvc::ConnectedStoppedState::startSender - start the sender process and set state to ConnectedStartedState
01-12-21 10:31:17 21460(20532) DEBUG - Win32Process::killProcessByName - No running process found with the name rgsender.exe
01-12-21 10:31:17 21460(20532) DEBUG - SenderSvcShm::initializeSharedMemory - shared memory needs to be initialized!
01-12-21 10:31:17 21460(20532) DEBUG - SenderSvcShm::initializeSharedMemory - memset shared memory
01-12-21 10:31:17 21460(20532) INFO - RgsenderSvcModule::ChangeToConnectedStartedState
01-12-21 10:31:17 21460(20532) DEBUG - HprRgsendersvc::InitialState::serviceStarting - at bottom
01-12-21 10:31:17 21460(10176) INFO - Win32Job::ProcessMonitorThread::run - process 20528 was added to the job object - calling onProcessAddedToJob()
01-12-21 10:31:17 21460(10176) INFO - Win32Job::didProcessExitNormally - process exited abnormally with exit code 1
01-12-21 10:31:17 21460(10176) INFO - RgsenderJob::onProcessExit - handle the sender exiting abnormally
01-12-21 10:31:17 21460(10176) DEBUG - RgsenderJob::onProcessAbnormalExit - call controlServiceThreadAsync(SenderProcessHasCrashedMessage)
01-12-21 10:31:17 21460(10176) DEBUG - ControlServiceThread::controlServiceThreadAsync - at top
01-12-21 10:31:17 21460(10176) DEBUG - ControlServiceThread::controlServiceThreadAsync - reset to delete old ControlServiceThread
01-12-21 10:31:17 21460(10176) DEBUG - ControlServiceThread::controlServiceThreadAsync - reset with a new ControlServiceThread
01-12-21 10:31:17 21460(10176) DEBUG - ControlServiceThread::ctor
01-12-21 10:31:17 21460(10176) DEBUG - ControlServiceThread::controlServiceThreadAsync - at bottom
01-12-21 10:31:17 21460(10176) DEBUG - RgsenderJob::onProcessAbnormalExit - return a Win32Job::onProcessExit
01-12-21 10:31:17 21460(20996) DEBUG - ControlServiceThread::run - at top
01-12-21 10:31:17 21460(20996) DEBUG - ControlServiceThread::run - send a SenderProcessHasCrashedMessage custom message
01-12-21 10:31:17 21460(21464) DEBUG - HprRgsendersvc::ConnectedStartedState::serviceStopping - set state to FinalState
01-12-21 10:31:17 21460(21464) INFO - RgsenderSvcModule::ChangeToFinalState
01-12-21 10:31:17 21460(20532) DEBUG - ControlServiceThread::waitControlService - join the prior ControlServiceThread
01-12-21 10:31:17 21460(20996) DEBUG - ControlServiceThread::run - at bottom
01-12-21 10:31:17 21460(20532) DEBUG - ControlServiceThread::waitControlService - join is complete
01-12-21 10:31:17 21460(20532) FATAL - RgsenderSvcModule::ServiceMain - exit with failure since the sender exited abnormally!
01-12-21 10:31:27 21760(21764) INFO - #####################################################
01-12-21 10:31:27 21760(21764) INFO - # #
01-12-21 10:31:27 21760(21764) INFO - # HP Remote Graphics Sender Service #
01-12-21 10:31:27 21760(21764) INFO - # #
01-12-21 10:31:27 21760(21764) INFO - #####################################################
01-12-21 10:31:27 21760(21780) INFO - RgsenderSvcModule::ChangeToInitialState
01-12-21 10:31:27 21760(21780) DEBUG - HprRgsendersvc::InitialState::serviceStarting - at top
01-12-21 10:31:27 21760(21780) DEBUG - HprRgsendersvc::SenderState::isConsoleConnected - console is connected - active session id = 1
01-12-21 10:31:27 21760(21780) DEBUG - HprRgsendersvc::InitialState::serviceStarting - set state to ConnectedStoppedState
01-12-21 10:31:27 21760(21780) INFO - RgsenderSvcModule::ChangeToConnectedStoppedState
01-12-21 10:31:27 21760(21780) DEBUG - HprRgsendersvc::ConnectedStoppedState::startSender - start the sender process and set state to ConnectedStartedState
01-12-21 10:31:27 21760(21780) DEBUG - Win32Process::killProcessByName - N
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