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‎01-14-2021 10:04 AM

HP Recommended
Product: Sprocket Plus

I purchased the sprocket plus printer in October as a Christmas gift.   I opened the box 2 days ago and plugged the printer in to charge. The directions said a solid red light means it's charging. I never got a solid red light, only a rapid red/green

flashing light. I've been trying to charge it for 2 days now and it won't even turn on.  I updated the firmware, reset it, deleted and redownloaded the app and nothing is working.

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