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01-14-2021 03:38 PM - edited 01-14-2021 04:17 PM
As of Christmas Eve 2020, my computer will drop the wifi connection. And every time I have to do a full system reset (not just restarting the computer) to fix it. This "fix" will last about a day before it drops again. I thought it might have something to do with sleep mode or turning the computer off, but that mainly seems to be when I'm most likely to discover it offline- it's dropped during active use too. I've tried unchecking the box to make sure it doesn't turn off my driver for power conservation, that doesn't work. I've tried running my troubleshooter- it just tells me there's a problem with the network adaptor that it can't fix. I tried putting in a ticket about two weeks ago and have gotten no reply from tech support, and stayed on the line over the phone for a half hour trying to get through before giving up. The Virtual Assistant doesn't help. I purchased this computer on October 23rd of 2020 and received it early November, so it's only two months old and still well within the warranty. But I'm tearing my hair out here just trying to get anyone to talk to me. I'm considering just taking it to a local shop, but I know they'll just end up ticking a few buttons and charging me 100 bucks for it. It's possible I just haven't found the right old forum post with the solution I need, but it seems most people's issue was with the driver turning off for power conservation, and that didn't help me.